Terms & Conditions
We are excited to invite all customers and members to enjoy all the features this site has to offer, but we must require that we all abide by certain rules so that no one’s rights are infringed in any way. Failure to abide by these rules can result in immediate termination of access.
LIMITATION OF LIABILITY
1. Member Site Lock Outs
Please do not share your login passwords and user names. This system is designed to detect sharing immediately, and suspend any account where more than one person signs in using the same username and password and/or from multiple devices/locations. Some members have shared their membership details and have found themselves locked out. If multiple devices log in with the same password/login name – you will automatically get locked out. You will not be able to log back in for 24 hours. Repeated lockouts can result in membership termination. The lock-out feature is to prevent the sharing of account details.
2. Content Distribution Warning
Do not reprint, republish, repost, or otherwise distribute or transmit content, images or video training presented on this site or across our social media channels — unless you have written permission. Downloading is easy, but just because you may be able to copy or download our content doesn’t mean you own it. Unauthorized use of or copying of content, trademarks, video training, and other proprietary material can subject you to civil or even criminal liability. Do not violate our copyright.
3. Monitoring Mandate
The team at Hyperbits Music has no mandate to edit or monitor messages posted on any of our forums or members-only online communities on Facebook or elsewhere, but we do have the right to edit or remove objectionable postings. The person posting a message is solely responsible for it, not Hyperbits Music LLC. Violators may be permanently banned from using the forums or even have their membership terminated.
4. Free Help & Advice
We will do everything we can to assist with any problems you may have. We will gladly answer questions through the website and even personally to help you resolve your issue. But this does not mean things such as ‘teaching you how to design sounds by email, critiquing your music, etc. For all intents and purposes – this help is defined as free help and advice given in response to questions asked in the members-only communities and forums – and in the many collections of free training classes, we hold (via webinars, training videos, etc.).
5. Refund Requests & Cancellations
The purpose of this policy is to provide guidance and clarity on students’ personal liability for tuition fees and Hyperbits LLC’s approach to refunds and financial requests after initial enrollment and sign up have occurred. Please refer to each respective course below to see its respective refund and cancellation policy.
We offer a money-back guarantee that allows students to cancel at any time during the first 14 days of signing up. You must submit written confirmation of your request to cancel before the end of business at 5 PM Pacific time on the 14th day. In order to submit a refund request for the Hyperbits Masterclass, students must also provide proof that they completed the homework + action items from weeks 1 and 2. This means written homework submissions, as well as screenshots or video recordings showing the student completed the action items from weeks 1 and 2. The written cancellation, as well as the proof of homework and action items, must all be submitted before 5 PM Pacific time on the 14th day. It’s your responsibility to submit the cancellation request if you wish to do so.
Mix Master Flow + Start to Finish Courses
Our standalone courses, including the Hyperbits Start to Finish, the Syence Start to Finish, and Mix Master Flow, each have a no questions asked, 100% money-back guarantee for up to 30 days after purchase. It’s your responsibility to cancel and request a refund if you wish to do so.
To be eligible for a refund for The Songwriting Matrix, you must request a refund within 30 days of purchase and show us you’ve done the quizzes from the course, as well as the exercises and songwriting challenges from the extended learning pack. You can provide this information with a combination of MP3s, screenshots, or a screen-share recording. It’s your responsibility to cancel and request a refund if you wish to do so.
The Hyperbits Bootcamp has a no questions asked, 100% money-back guarantee for up to 30 days after purchase. It’s your responsibility to cancel and request a refund if you wish to do so.
Cancellations are processed Monday – Thursday from 10:00 a.m. to 4:00 p.m. Pacific Time, holidays excluded. Please submit your cancellation request via our contact page.
6. Failed Payments
If using a payment plan for any course or tier, membership lockouts will be temporarily used if your credit card fails to complete any payment of the payment plan, and will only be reinstated upon successful payment. If you need to do so, you can update your credit card via the customer center on the member site, or contact your bank if needed to make sure the payment goes through.
This is a reminder that payment plans are binding agreements protected to the fullest extent of the law and are to be paid 100% in full if customers are outside of their refund windows.
I understand if I have an unpaid balance with Hyperbits LLC and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of the fee of any collection agency, which may be based on a percentage at a maximum of 35% of the debt, and all costs and expenses, including reasonable collection and attorney’s fees incurred during collection efforts. In order for Hyperbits or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Hyperbits and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Furthermore, I consent the designated external collection agency to share personal contact and account-related information with third-party vendors strictly to communicate account-related information via telephone, text, e-mail, and mail notification.
7. Further Notes on Procedure
1on1s sessions will NOT be honored if payment plans are not fulfilled. As of January 1st, 2020, all 1 on 1 sessions as part of the Hyperbits Masterclass must be completed within 365 days of signing up for the course. It is your responsibility to schedule the 1on1 session based on the availability of the instructors.
Delaying Start Dates
If you’d like to take advantage of a sale but are not quite ready to start the Hyperbits Masterclass, you can delay the start date of your enrollment in the Masterclass by up to 30 days. This does NOT extend your 14-day money-back guarantee, which will start the moment you purchase.
All other 1on1 Sessions + Track Feedback Sessions
Any 1on1 sessions or track feedback sessions purchased as part of any course tier or bonus must be completed within 180 days of purchase.
8. Exchange Rate
For non-U.S. members, the price of our products and courses is set in U.S. Dollars. If you are not in the U.S. – you will be billed in your local currency (i.e., the U.S. price will be exchanged for your currency). Any transaction involving a currency conversion is completed at a daily adjusted foreign exchange rate determined by our payment processor (and a wholesale foreign currency provider that the processor uses). This exchange rate may be higher than the wholesale interbank rate to cover the costs of obtaining and managing the currency. We do not control the exchange rate and have no influence on these values.
9. Copyright and Trademark Law
All editorial content and graphics on this site are protected by U.S. copyright and international treaties and may not be copied or re-used without the express written permission of hyperbits.com, which reserves all rights.
This website provides the information, services, and products on this website “as is” without warranties of any kind. You also agree that this web site shall not be responsible for any content found on the web site forms and that your use of this web site, forums and any downloading of materials found on or throughout this website forums is done at your own risk and that you will be solely responsible for any damages to your computer or data that results. All express warranties and all implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, and non-infringement or proprietary rights are herby disclaimed to the full extent permitted by law. This website does not warrant that the use of performance of this website will be timely, uninterrupted or free of error, or that this website or its server will be free of viruses. In no event shall this website, its officers, directors, agents or employees be liable for any loss or injury, direct or indirect, incidental, consequential, special or exemplary damages, or any damages whatsoever arising from the use of performance of this website or from any information, services or products provided through this website, even if this website has been advised of the possibility of such damages. In the event that applicable law prevents the exclusion of liability for certain warranties, such exclusions does not apply to you to the extent limited by law.